Terms and Conditions for Carpet Cleaning N2
These Terms and Conditions set out the basis on which Carpetcleaning N2 provides professional carpet and upholstery cleaning services to residential and commercial customers in the UK. By making a booking, confirming an appointment, or allowing our operatives to commence work, the customer agrees to be bound by these terms. For the purpose of these terms, references to we, us, and our mean Carpetcleaning N2, and references to you and your mean the customer or person requesting the services. These terms are intended to create a clear and fair service framework, covering the booking process, payments, cancellations, liability, waste handling, and the law that applies to our services.
Our cleaning services may include carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, deodorising, and related maintenance services agreed at the time of booking. All services are provided subject to the condition of the fabric, fibre, flooring, or item being cleaned, and subject to the information made available to us before or at the start of the appointment. It is your responsibility to ensure that the areas to be cleaned are accessible, reasonably clear, and suitable for treatment. Any special requirements, delicate materials, or known risks must be disclosed in advance so that we can decide whether the work can be carried out safely and effectively.
By booking a Carpetcleaning N2 service, you confirm that you have authority to allow the cleaning work to take place at the property or premises concerned. If you are not the owner, occupier, or lawful decision-maker for the relevant premises, you must obtain the necessary permission before the appointment. We may refuse to proceed if we believe the work is unsafe, if there is a risk of damage, or if the information provided at booking is materially inaccurate. Any estimate or quotation given before inspection is based on the details supplied by you and may be revised if the actual condition, size, or complexity of the work differs from what was described.
Bookings may be made through the methods we make available from time to time. A booking is not confirmed until we have acknowledged it and, where applicable, received any deposit or advance payment that we require. We may ask you for details such as the property address, preferred appointment date, room count, item types, access arrangements, parking limitations, and any areas of concern such as heavy staining or pet odours. Where a specific time is requested, we will do our best to accommodate it, but appointment times are approximate and may be affected by traffic, job duration, weather, or operational circumstances beyond our control.
We reserve the right to change a booking slot, allocate a different operative, or reschedule a service where necessary for operational reasons. If we need to do so, we will aim to notify you as soon as reasonably practicable. You should ensure that someone aged 18 or over is present during the appointment unless we agree otherwise in advance. If the property is left unattended, you remain responsible for any instructions given and for securing the premises after the work has been completed. Any failure to provide access, parking, keys, entry codes, or accurate directions that prevents us from carrying out the service may be treated as a late cancellation or wasted visit.
Before work begins, we may carry out a pre-clean assessment to confirm the scope of the carpet cleaning or related service, identify any risks, and determine the appropriate cleaning method. This may include inspection of the fabric, testing in an inconspicuous area, or checking for wear, colour transfer, pre-existing damage, or unsuitable conditions. If we identify a hazard, such as excessive soiling, mould, loose fittings, electrical risks, or items that cannot be safely moved, we may pause or stop the work. In such cases, any recommendation made by our team is based on experience and is not a guarantee of outcome.
Payment terms will be confirmed at the time of booking or before the service starts. Unless otherwise agreed, payment is due on completion of the work on the same day. We may require a deposit, card pre-authorisation, or advance payment for larger bookings, repeat appointments, or high-demand periods. Accepted payment methods may include debit card, credit card, bank transfer, or other methods notified by us. Cash payments, if accepted, must be made in the correct amount unless our team agrees otherwise. Invoices are payable in full by the due date stated, and failure to pay may result in additional recovery action and reasonable costs incurred in collecting overdue sums, subject to applicable law.
Quoted prices are generally based on the information you provide and may be adjusted if the scope of work changes, if extra rooms or items are added, or if the condition of the carpets, rugs, or upholstery requires additional treatment. Any additional work requested during the appointment will be charged separately at the rates we notify you of at that time. Prices may also reflect access difficulties, substantial contamination, heavy furniture moving beyond the agreed scope, or the need for specialist materials. We do not offer any guarantee that all stains, odours, or marks can be removed entirely. Some stains may be permanent or may reappear after drying due to underlying contamination, fibre type, or previous treatment.
For consumer transactions, your statutory rights are not affected. If you pay a deposit and then lawfully cancel within an applicable cooling-off period, any refund due will be handled in accordance with consumer law and any valid deductions for work already performed, if applicable. If a chargeback, payment reversal, or payment dispute arises without reasonable grounds, we may suspend future services until the matter is resolved. We are entitled to recover sums owed for completed services, cancelled visits where a charge applies, and any agreed extras that you authorise during the appointment.
Cancellations and rescheduling should be communicated as early as possible. If you cancel with sufficient notice, we may not charge a cancellation fee, although any deposit may be retained or refunded depending on the circumstances and any specific booking terms given to you. Where a booking is cancelled at short notice, or where our team attends but cannot proceed because access is denied, the property is not ready, or the required conditions are not met, a wasted visit charge may apply. This is intended to cover lost time, travel, and staff allocation. If we need to cancel or reschedule due to illness, severe weather, equipment failure, or other unforeseen circumstances, we will use reasonable efforts to arrange an alternative appointment.
You are responsible for removing fragile items, valuables, loose objects, and breakables from the areas to be cleaned unless we expressly agree to assist. We accept no liability for items left in place that are damaged while we are carrying out the service with reasonable care. Where we move furniture as part of the agreed work, we may refuse to move items that are unsafe, excessively heavy, poorly assembled, or likely to cause damage to the floor or item itself. Any pre-existing marks, wear, fading, indentation, discolouration, shrinkage, or structural weakness should be reported before cleaning begins, as these may affect the result and may not be visible until after treatment.
We aim to provide a professional carpetcleaning service with reasonable skill and care. However, due to the nature of fabrics, flooring, and cleaning chemistry, some variation in appearance, texture, or drying time is to be expected. You acknowledge that older items, natural fibres, previous repairs, and prior poor cleaning methods can affect the final outcome. Any estimate of improvement is based on our professional judgment only. Where we use stain removers, deodorising agents, or specialised processes, the result may depend on the age and composition of the stain, the fibre type, and whether the item has been previously treated with unsuitable chemicals.
Our liability is limited to direct loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. We are not liable for indirect, consequential, or economic losses such as lost profits, loss of business, or loss of enjoyment. Where we are responsible for proven damage to a customer’s item, our liability will be limited, at our option, to repair, replacement, or the fair market value of the item immediately before the incident, taking into account age, wear, and condition.
We are not responsible for damage caused by pre-existing defects, inherent vice, unstable materials, hidden faults, colour loss, shrinkage, structural weakness, or changes arising from normal cleaning and drying processes where we have acted with reasonable care. Certain materials, including delicate natural fibres, antique textiles, untreated items, and manufacturer-restricted fabrics, may carry inherent risks even when cleaned correctly. It is your responsibility to tell us about any relevant manufacturer instructions, previous spill treatments, or special handling requirements. If we advise that a particular item should not be cleaned or should only be cleaned at your risk, and you authorise the work to proceed, you accept the associated risks except where damage is caused by our negligence.
All waste generated in connection with our services, including removed dirt, contaminated cleaning solution, packaging, used materials, and residue collected during cleaning, will be handled in line with applicable waste regulations and environmental requirements. We will dispose of waste responsibly and in accordance with the relevant UK legislation and local authority rules where applicable. You must not ask us to remove hazardous substances, clinical waste, asbestos-containing materials, or other controlled waste unless we have expressly agreed in writing and are legally permitted to handle it. If such materials are encountered unexpectedly, we may stop work and require you to arrange specialist disposal. Any waste left behind at the property remains your responsibility unless we have agreed otherwise in writing.
Where cleaning produces wastewater or extracted residues, we will take reasonable steps to collect and dispose of them properly. You must ensure that any drains, sinks, or disposal points we use are suitable and lawful for that purpose. If access to waste facilities is restricted, or if the site presents an environmental or contamination concern, we may decline to continue until the issue is resolved. We expect customers to comply with environmental, health, and safety requirements relevant to the premises. Our operatives may refuse to handle materials that are unsafe, foul, chemically contaminated, or outside the normal scope of a carpet cleaning N2 appointment.
We may suspend or terminate the service immediately if you or any person at the property behaves abusively, creates a safety risk, interferes with the cleaning process, or requests unlawful or unsafe activity. In such cases, any sums due for work already completed or for a wasted visit may still be payable. Our team is entitled to work in a safe environment and to refuse tasks that would breach law, insurance conditions, or industry safety practice. If your property contains pets, vulnerable individuals, or sensitive equipment, you should take appropriate precautions in advance and inform us of anything that may affect the service delivery.
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere within the UK. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce any right under these terms shall operate as a waiver of that right. These terms may be updated from time to time, and the version applicable to your booking will be the one in force when the service is confirmed.