Carpet Cleaning N2 Service Terms and Conditions
These Terms and Conditions apply to all carpet cleaning and related services provided by Carpet Cleaning N2 to residential and commercial customers. By placing a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions will have the meanings set out below:
1.1 "Company" means Carpet Cleaning N2, the cleaning services provider.
1.2 "Client" means the person, firm or corporate body booking the services of the Company.
1.3 "Services" means carpet cleaning and any additional or related services the Company agrees to provide.
1.4 "Premises" means the location where the Services are to be carried out.
1.5 "Agreement" means the contract between the Company and the Client for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides professional carpet cleaning services and may also offer related cleaning services such as upholstery cleaning, rug cleaning and stain treatment, as agreed at the time of booking.
2.2 The exact scope of the Services, including the areas to be cleaned and any additional requirements, will be agreed with the Client during the booking process and confirmed prior to commencement of work.
2.3 The Company reserves the right to decline work that, in its reasonable opinion, falls outside its standard service offering, poses a health and safety risk, or requires specialist services not provided by the Company.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s chosen communication channels. The Client must provide accurate and complete information, including the address of the Premises, type and approximate size of areas to be cleaned, preferred date and time, and any specific requirements.
3.2 All bookings are subject to availability. The Company will confirm acceptance of a booking and proposed appointment time. No booking is considered confirmed until the Client has received confirmation from the Company.
3.3 The Client is responsible for informing the Company of any access restrictions, parking limitations, or special entry instructions at the Premises at the time of booking.
3.4 The Company may request photographs or descriptions of the carpets and any visible issues, such as heavy soiling or stains, to allow accurate estimation of the work required.
3.5 Any quotation provided prior to inspection is an estimate based on the information supplied by the Client. The final price may be adjusted on arrival if the information provided was incomplete or inaccurate, or if additional work is requested.
4. Access to the Premises
4.1 The Client must ensure that the Company’s operatives have safe and reasonable access to the Premises at the agreed appointment time.
4.2 The Client is responsible for providing suitable access to electricity and water at the Premises where required for the performance of the Services.
4.3 If the Premises are part of a building with shared or controlled entry, the Client must ensure arrangements are in place for the Company to gain entry at the scheduled time.
4.4 If the Company is unable to access the Premises or carry out the Services due to circumstances within the Client’s control, the Company reserves the right to charge a call-out fee or the full service fee, at its discretion.
5. Client Obligations
5.1 The Client must remove, or arrange for the removal of, small and fragile items from the areas to be cleaned prior to the arrival of the Company’s operatives.
5.2 The Company will not move heavy furniture, appliances or large items unless specifically agreed in advance. Where movement of furniture is required, the Client is responsible for ensuring that items are stable, safe to move, and will not cause damage to the flooring or fixtures.
5.3 The Client must inform the Company in advance of any known defects, damage, or particular sensitivities of carpets or flooring, such as loose seams, weak fibres, previous damage, or colour instability.
5.4 The Client must ensure that children, pets and other occupants of the Premises are kept away from work areas and equipment during the provision of the Services for safety reasons.
6. Prices, Estimates and Quotations
6.1 Prices for Services are based on the information provided by the Client and the Company’s current rate structure.
6.2 Any written or verbal quotation is valid for a limited period from the date of issue, as indicated by the Company, and may be subject to change if the scope of work is altered or additional services are requested.
6.3 The Company reserves the right to revise prices if the condition or size of the carpets or areas to be cleaned differs significantly from the description provided by the Client at the time of booking.
7. Payments
7.1 Payment terms will be confirmed at the time of booking. The Company may require full payment on completion of the Services or in advance.
7.2 The Company accepts payment by methods it chooses to make available. The Client is responsible for ensuring that payment can be made by the agreed method.
7.3 Where payment is due on completion, it must be made immediately following the delivery of the Services, unless otherwise agreed in writing.
7.4 For commercial Clients or where credit terms have been agreed, invoices must be paid within the period stated on the invoice. The Company reserves the right to charge interest on overdue amounts in accordance with applicable law.
7.5 The Company reserves the right to suspend or refuse Services where the Client has outstanding unpaid invoices or has otherwise failed to meet payment obligations.
8. Cancellations, Rescheduling and Late Arrivals
8.1 The Client may cancel or reschedule an appointment by giving the Company reasonable notice prior to the scheduled start time. The applicable notice period and any cancellation fees will be communicated by the Company.
8.2 The Company reserves the right to charge a cancellation fee, which may be up to the full service charge, if the Client cancels or reschedules without the required notice, or fails to provide access to the Premises at the agreed time.
8.3 The Company will use reasonable efforts to arrive and complete the work within the agreed timeframe but cannot be held liable for delays due to traffic, adverse weather, or other circumstances beyond its control.
8.4 In the event of unavoidable delay or the need to reschedule by the Company, the Client will be offered the next available suitable appointment. The Company will not be liable for any loss or inconvenience arising from such rescheduling.
9. Service Standards and Limitations
9.1 The Company will provide the Services with reasonable care and skill, in accordance with industry standards for carpet cleaning.
9.2 While the Company will use appropriate methods and products, it cannot guarantee the removal of all stains or odours, particularly those that are permanent, have set over time, or involve certain substances.
9.3 The Client acknowledges that some carpets may experience slight changes in appearance, shading or texture following cleaning due to their age, fibre type or previous wear.
9.4 Any pre-existing damage, wear, fading or defects may become more visible after cleaning. The Company is not responsible for such pre-existing conditions.
9.5 Drying times may vary depending on carpet type, weather, ventilation and other factors. The Company does not guarantee specific drying times and is not liable for any inconvenience arising from extended drying periods.
10. Health, Safety and Environmental Compliance
10.1 The Company will use cleaning products and methods which are suitable for professional use and, where practical, selected with regard to safety and environmental impact.
10.2 The Client must inform the Company of any allergies, sensitivities, or health considerations that may be affected by cleaning products or processes.
10.3 The Client is responsible for ensuring that the Premises are safe for the Company’s operatives to work in, including addressing any hazards such as loose flooring, exposed wiring or unsafe furniture.
11. Waste Management and Regulations
11.1 The Company will handle and dispose of any waste generated by its Services in accordance with applicable UK waste management and environmental regulations.
11.2 Any waste arising from the cleaning process, such as extracted dirt, residues or used consumables, will be managed responsibly by the Company or left for disposal in the Client’s waste facilities where lawful and appropriate.
11.3 The Client must not request or require the Company to dispose of any waste material in a manner that breaches local or national waste regulations.
11.4 Where the Services involve the removal of unusual, hazardous or regulated waste, the Company reserves the right to refuse such work or to charge additional fees for proper handling and disposal in compliance with relevant regulations.
12. Damage, Liability and Insurance
12.1 The Company will maintain appropriate insurance cover for its operations. Details of insurance may be provided to the Client upon reasonable request.
12.2 The Client must report any alleged damage caused by the Company’s operatives to the Company as soon as reasonably practicable and, in any event, within 48 hours of the completion of the Services.
12.3 The Company’s liability for any direct loss or damage arising from its negligence or breach of contract will be limited to the lesser of the cost of repairing the damage or the total fees paid by the Client for the specific Service during which the damage occurred, except where such limitation is not permitted by law.
12.4 The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Services.
12.5 The Company will not be responsible for any damage or loss arising from faulty or poorly installed carpets or flooring, existing defects, wear and tear, or where the Client has failed to provide accurate information regarding the condition of the Premises.
12.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.
13. Complaints and Service Issues
13.1 If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable after completion, providing details of the issue.
13.2 The Company will investigate any complaint and may, at its discretion, arrange a revisit to inspect and, where appropriate, re-clean the affected area.
13.3 The Company’s obligation in respect of any justified complaint is limited to re-performing the Services or issuing a partial or full refund, at its discretion and subject to the circumstances of the case.
14. Force Majeure
14.1 The Company will not be in breach of this Agreement nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control.
14.2 Such events may include, but are not limited to, extreme weather, transport disruption, power failure, acts of government or regulatory bodies, and other unforeseen circumstances.
15. Personal Data and Privacy
15.1 The Company will collect and use personal data provided by the Client solely for the purposes of managing bookings, providing Services, handling payments and administering the Client relationship.
15.2 The Company will take reasonable steps to protect personal data and will only retain it for as long as necessary for the purposes for which it was collected, or as required by law.
16. Amendments to Terms and Conditions
16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are communicated or published by the Company.
16.2 The version of the Terms and Conditions in force at the time of the Client’s booking will apply to that particular Agreement, unless otherwise agreed in writing.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any Agreement between the Company and the Client, are governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
18. General Provisions
18.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that right or remedy.
18.3 The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.
18.4 These Terms and Conditions, together with any specific agreement or confirmation relating to the Services, constitute the entire agreement between the Company and the Client and supersede any prior understandings or arrangements, whether oral or written, relating to the subject matter.
